Every company, any good one at least, has to have something they are irrational about. It's the hill they stand on in the marketplace.
Services are seen as a commodity in our industry. One company is indistinguishable from another.
It takes a significant amount of focus and hard work to stand out. It also takes sacrifice and risk.
It's choosing to take a loss on a job because a vendor messed up.
Its offering a prospect our vendor list because they don't work with national facility maintenance vendors.
It's making long term decisions when the short term decision seems more attractive.
It's checking in with our customers to see how they are doing, and doing it without an agenda.
It's rewarding our team when they go out of their way to serve a customer or vendor, especially when it's outside of their job description.
It's referring a vendor to a software, book, article, or resource that will help their business.
It's connecting people when there is nothing in it for us.
And it's sharing information about our company because we believe in helping everyone, even our competition.
Irrational helpfulness is baked into every level our organization. It is a value that drives our decisions, goals, and actions.
We hope it's contagious.
Happy Friday everyone.