The 3 Characteristics of Effective Maintenance Management Programs


This post is part of a series dedicated to helping you lay the groundwork for your maintenance program. It doesn’t matter if you are reacting from a point of pain or if you are realizing you need to put a program in place before the pain comes. The strategies in this blog series will help you. 

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You may be feeling the rising pressure of keeping up with maintenance at your locations. For most growing chains, maintenance is an afterthought. You think about it when something breaks. Then, you get back to running the business.

But, great maintenance programs do more than just react to repair needs. Effective maintenance management programs actually drive progress and contribute to your company goals. This post is going to over the 3 necessary characteristics of effective maintenance management programs and how they benefit you.

Extend Life Cycle

The first characteristic is the most obvious. An effective maintenance management will extend the life of your facilities and your equipment. Just like changing the oil in your vehicle will keep your engine running longer, maintaining your facilities and equipment properly will extend their life.

Let’s look at fryers for example. Creating and implementing a maintenance plan for fryer care will include proper cleaning of the units, pumps, and filters, and changing oil regularly. It will also include hiring a kitchen equipment professional to inspect the unit, and preemptively replace parts that are designed to wear out. Taking care of these items prevents unnecessary stress on the fryer and extends the life.

Increase Brand Image

The second characteristic is that effective maintenance programs increase the brand image of your company. The obvious side of this idea is that well maintained facilities and equipment look nicer and perform better than their poorly maintained counterparts. When you have a choice, would you rather start at the clean, shiny gas station or the run down one next door.

The second, less obvious side is that a clean, well-functioning environment communicates to your staff that they work for a company which appreciates and values them. If your toilet has been clogged for a week because it’s not worth the expense to fix it yet, you might start to wonder if you are working in the right place. Happy, engaged employees make customers feel welcome and appreciated. This is good for sales.

Reduce Unnecessary Repairs

Third, effect maintenance management programs save you money by eliminating unnecessary repairs. Let’s face it, as facilities and equipment ages, they break down more frequently, and cost you more money. Repair expenses do increase as time goes on. That being said,  you can minimize the increase costs in 2 ways, tracking recall/warranty work and replacing fully depreciated equipment/assets. By tracking the right data and managing your reporting correctly, you can identify when the expense of a repair should fall on a manufacturer or contract.

You will also be able to make a decision when it makes more sense to replace something completely. In this case you take advantage of the ability to depreciate the old equipment and capitalize the new equipment. Since new equipment runs better and is generally under warranty, maintenance costs are reduced.