Using Metrics to Achieve Your Goals


By Katie Torres

Every company has goals, and expectations for the level of service they provide.

We meet together, plan, and work to achieve our goals. But in the middle of our long work weeks, we tend to forget to check back in and revisit our goals.

Checking back in is important, because it's how you keep track of the progress you've made. It's how you stay intentional about continued growth.

So, try meeting together often, and ask these two questions:

1. What quantifiable actions need to be completed today?

Set goals that will get you where you need to be. Put them into a checklist, and mark them off as they are accomplished. Keep count of what's been done.

For example, we have a "No Notes" list. This list is full of work orders that need to be followed up on. Our database tells us exactly how many work orders are open, along with notes that tell us what has been done on each work order. This list serves as a great tool for us to measure how much has been done, and keep track of what we need to do next.

2. Did these actions get completed?

This question is a great one to ask, because the only two answers are "yes", or, "no". It's a question that eliminates the possibility of excuses, and leads to greater accountability with your team.

After you have answered these two questions, build a report to document the information.

These reports are what will keep track of the overall performance and progress of the the team. 

They keep everything simple. When you document the progress of your team, you are freed up to keep moving forward. Everything is laid out for everyone to see, and it is clear where the areas are that need improvement.

These reports also highlight employees who are doing exceptionally well, which inspires other employees to do better and even offers a little healthy competition for the team.

When you do all of these things, it will help you to start identifying patterns and trends in your goal making process so that you can have a clearer focus on what needs to happen next.