Asking the Right Questions to Fill Your FM Department


By Katie Torres

Hiring the right people to fill your facilities maintenance department is important. 

At Envoy, we have found that one of the biggest determining factors of whether someone is a good fit or not, is not necessarily if they have a history in facilities maintenance.

The determining factor is actually pretty simple: Do they contribute to the culture of the company?

Culture is a huge topic, encompassing many details of a company. So we're going to break it down into a few key areas, so you can focus on these aspects in your hiring process:

(First, a quick side note: Answering these questions really requires you to know where you stand on your company's culture and values, so make sure you already have that outlined before making hires. Here's a great post on cultivating company culture for reference.)

First, do they care about your company?

When you ask questions in interviews to determine this, you'll want to focus on finding out what people value. 

Questions like, "Describe yourself as a worker?" and, "What goals are you currently pursuing?", are open-ended and allow the applicant to really delve into details about their personality and values.

If they share in the values of your company, they are likely to truly care about contributing to the growth of your company.

Are they willing to learn?

The goal of your FM department should always be to keep the company moving forward. Regardless of your specific end goals or values, the principle of continued growth is always the way to make those things happen.

This means finding people for your FM team who want to learn all they can to keep making things better. These people are critical thinkers who will improve your processes and help make better decisions for your facilities department.

A good question to ask in an interview might be, "Tell us about a project you have worked on?" Or, "Tell us about a time when you contributed more than expected?"

Finally, how do they overcome obstacles?

Facilities maintenance comes with a long list of things that can go wrong. After all, the very purpose of it is to fix what has been broken, and make sure it doesn't keep breaking.

This can be pretty taxing on the the individual who is in charge of making sure the repairs get made, and it helps to know that they don't throw in the towel when things get tough.

The right person for your FM team will be able to answer questions like, "What is the worst job you ever had? What did you do about it?" Or, "Tell us about a time when you overcame a difficult situation?"

These are a few of the key areas you'll want to focus on when going through the hiring process for your FM department.

Really, you can never be too thorough when it comes to asking the right questions, and making sure that your FM team is committed to moving your company forward.