How to Know When Your Maintenance Management Program is Working


By Katie Torres

Equipment breaks. You call in the work order, get it taken care of, and then move on.

Then it breaks again. This time, it's not just one thing that's broken; it's three pieces of equipment from separate locations. So you spend most of your day putting out fires and getting contractors in to fix the equipment.

Eventually, you begin to realize that you're spending more time (and money) reacting to situations with broken equipment, than you are actually doing your job.

Whatever you're doing now isn't working. So, what will?

There are three characteristics of a maintenance management program that are sure ways to tell if the program is making progress. They are as follows:

An effective MM program will extend the life cycle of your facilities and equipment.

Rather than only reacting to what's already broken, the processes in place will ensure that facilities and equipment are being maintained regularly, with specific plans and follow-through.

If you have a car, you know that you must change the oil every 3,000 miles (or every three months, whichever comes first). Failing to do this can lead to serious engine injury...even engine death. 

The same principle is true with your facilities and equipment: Plans and processes for regular maintenance leads to the extended life of your facilities and equipment.

The right program will cultivate your brand image.

We've written before about how an effective maintenance program builds brand image. You can read about that here, and here.

The way your facility is presented to your customers directly affects the image of your brand. No one wants to use a restroom that is filthy, with leaking pipes or backed up drains.

When your maintenance management program is geared toward the continual upkeep of your facilities and equipment, it shows. And your customers notice, too.

Great maintenance management programs reduce the amount of unnecessary repairs.

You may be tired of spending all your time and money on making repairs. We get it - we'd be upset about that too.

That's why it's important to have a program that provides you with the people, processes, and technology you need to make sure your time and money is being well spent. 

You'll have people to help you get the job done, processes to prioritize and complete work orders efficiently, and technology that provides all the data and organization you need to make informed decisions about your facilities and equipment.

So if you're fed up with chasing fires and digging through a mountain of work orders, try taking a different approach.

Find the program for you that will offer these three characteristics, and see if it doesn't make your job a little (or a lot) easier.