3 Reasons Your Work Orders Are Not Getting Completed


By Katie Torres

When my brother's upstairs neighbor flooded his apartment a few months ago, the water damage was so extensive that it left a gaping hole in the ceiling of their bathroom.

It stayed this way for over a month.

I can't speak to why this was the case in this particular situation, but I can speak to the frustration of having damages sit for long periods of time, without being repaired.

And if you've ever worked in facilities maintenance, you can probably relate, too.

Here are three reasons why your work orders might be piling up, and some ways to prevent it from happening:

1. Vendor compliance (or a lack thereof)

Late repairs, further damage, incorrect parts...all of these things and more are affected when there is not a formal and well-defined policy used with every vendor who you work with. 

It is important to either develop this policy with your facilities maintenance department, or make sure you are working with an FM company who can enforce vendor compliance for you.

Ensuring vendor compliance will save you time, money, and resources.

2. Prioritization of funds

It's understandable: seeing a large chunk of your funds going toward repairs is frustrating, and it likely makes you less excited about investing into your FM department. 

Fixing this problem begins with understanding where your funds are going in the first place, and why they are going toward these priorities. 

If you're overspending on repairs due to issues in vendor compliance, poor asset tracking, or other poorly managed areas, you'll need to revisit the subject as a team and decide whether or not it's worth it to invest differently into your FM department.

This may look like redefining your policies and procedures, investing in software to help with asset tracking and planning, or even hiring on some outside help to manage all of these areas for you.

3. Lack of skill to complete the work

Companies who are self-performing in their FM departments probably feel the pain from this one the most, especially if the company has more than one or two locations.

Your maintenance team may have some great skills and abilities to make repairs, but chances are, their skills are limited to certain areas of expertise. Or maybe, their knowledge is more general, so they are not really specialized in any one skill.

Either way, this means that you have less skill to cover a growing range of problems that your own team may not be able to cover without some outside help.

This is the point when it becomes helpful to have an FM company on your side, who can find the specialized help you need to make repairs of any kind, to the highest standard.

No matter the reason for the growing number of work orders, there are solutions to help you get the repairs made on time, and in a cost-effective manner.