Communication, Follow Through, and Cost Management


By Katie Torres

I can't lie for very long.

The title of this post is slightly misleading. What's written here is not necessarily going to be about communication, follow through, or cost management.

It is going to be about the mindset that you, as a facilities manager, need to have, if you want these three things to really make a lasting impact on your company.

You see, communication, follow through, and cost management are great.

In fact, they are necessary and we spend a lot of time and resources to make sure these things happen.

What's most important...

But what is most important is having a mindset that thinks and plans for the future.

Right now, there is a huge problem hanging over the facilities maintenance industry: the sharp decline in skilled trade workers entering the workforce.

There are currently plumbers who are making $100,000 a year because the demand is so high, and the supply is falling.

For facilities managers, this means a much more difficult time finding the vendors needed to make repairs for our businesses, and this problem will only increase as demand continues to grow for skilled trade workers.

The end goal ultimately has to be an FM program that maintains for the future.

Facilities managers can no longer afford to be reactive.

The rates for skilled trade workers are increasing, and it doesn't appear that's going to change any time soon.

So reacting to every breakdown rather than preventing unnecessary work orders to begin with is going to end up costing a fortune now, and cause even bigger problems later.

The focus now needs to be on processes and procedures.

It needs to be on gathering the right data, and learning what to do with that data to make more informed decisions regarding equipment and facilities.

It needs to be on working with people who can negotiate on your behalf, and equip you with the information you need so that you can keep kicking butt with your FM program.

Communication, follow through, and cost management are, in fact, a part of well thought-out processes.

They are great goals for the present.

But the end goal ultimately has to be an FM program that maintains for the future.