What are you doing today that software could be doing for you?
Is something on your to do list keeping your from being as effective as you can be?
This is a question our brilliant COO asks our team everyday. Why? Because we want our free our people to be more human.
Business is 100% about serving people, making their jobs better, making their days more enjoyable, and positively affecting those with whom we interact each day.
We don’t want our team members bogged down with repetitive tasks and endless to do lists. We don’t want this for our customers either. It’s distracting and frustrating. Plus…it makes us less effective in achieving our goal to be the most irrationally helpful facilities maintenance management firm in the industry.
So, we push ourselves to batch and automate as much as we can through our own software, 3rd party apps, and processes.
…it’s impossible to comb through hundreds of open work orders to figure out which ones need to be worked on. So, we created a dashboard that let’s us know which work orders need our immediate attention.
…it takes a ton of time to ask vendors for updates on each job, so we created a program within our proprietary work order management software that sends event driven update requests to our vendors.
We can go on, but the point is these tools and tricks free us to have conversations with our customers and listen to how things can improve.
We aren’t grumpy and rushed to get to the next task.
Grumpy account managers are bad because people love working with happy people.
Finally, we have the mental and time capacity to work on a high level emergency when it happens without letting anything else drop.
We leverage technology to be more efficient and, in turn, be more human.