This post outlines how we help our customers save time and make better decisions.
Our customers are busy. Most of them have more work to do than time to do it. And since we believe it’s the helpful who win, we intentionally design helpfulness into our service strategy.
For most of our customers, the reason they are in the roles they are in is because of their ability to make sound facilities maintenance decisions.
One area that creates more work than necessary is having to dig for information in order to make a decision.
We believe that if we are able to take the fact finding off our customers plates, we can help reduce their workload to decisions.
It looks like this.
Any time we are describing work to our customers they get the full picture description.
One. What was requested.
Two. What we found.
Three. What we did and why.
Four. How the job was left when we were done.
With the full picture description, our account managers are able to fully articulate the details of the repair, and our customers are armed with the information they need to do their jobs.
Sure, this takes more time on our end, but it saves time for our customers and helps them make better decisions.
This is just part of our process for delivering helpfulness.